Our Advising Services Offered:

  • Approval of student requests
  • Virtual one-on-one advising by appointment
  • Virtual drop-in advising

Student Advising Hours:

Our regular hours of operation are Monday through Friday, 10 am - 12 pm and 1 pm - 4 pm U.S. Pacific Time. (Hours of operation = when OISS staff are working and are available to provide services, answer emails, etc.)

Please note that advisors are not available to advise or answer emails when they are not working, such as in the evenings or on weekends, U.S. Pacific Time. They will respond to you as soon as possible during our hours of operation. We appreciate your patience and understanding!

Calculating Time Zone Differences:

If you are currently located in a different timezone other than U.S. Pacific Time, we suggest using a Time Zone Converter, such as this one, to verify that you are calculating your time zone difference correctly. A tool like this one will come in handy to make sure that you will attend an advising appointment or a class at the correct time.

Time Zone Converter Tool

Student Advising Logo Round

How To Submit a Request For Approval

A request is anything that must be processed and/or approved by an OISS advisor. Examples of requests include asking for a travel signature, seeking approval to reduce your course load, or notifying our office that you will be taking a leave of absence. These are just a few of many examples of the types of requests international students submit to our office. Visit our guide that explains the various types of requests that international students submit to OISS. 

To submit a request, log onto UCSBGlobal (link will take you to the UCSBGlobal information page) and find the e-form that matches your request. Follow the instructions provided on the e-form to submit your request, and you'll receive a confirmation email from OISS. 


Tips for Success/ Gentle Reminders

  • Submit your requests early!
  • Please submit your request only once.
  • The processing time begins when you submit your e-form correctly. You will receive a confirmation email letting you know the processing time.
  • Please do not email our office or your advisor to ask when your request will be ready. You can log onto UCSBGlobal to track the status of your request, and you will receive an email notification when your request has been approved.

How To Meet With A Student Advisor

If you would like to meet with an advisor, you have two options:

  1. Virtual Front Desk Drop-in
  2. Schedule An Appointment 

If you just have a quick, general question, then we encourage you to use the virtual front desk drop-in option.

If you have a more personal, in-depth question, then one-on-one advising is encouraged so that you can share your personal circumstances with an advisor in privacy. 



Virtual Front Desk Drop-ins

During Virtual Front Desk Drop-ins. students may "drop in" to our virtual front desk and ask an advisor a quick, general question. Click the button below to be taken to the Virtual Front Desk Drop-In webpage with more instructions.

Virtual Front Desk Drop-Ins


Schedule An Advising Appointment 

If you have a more personal, in-depth question, then we recommend that you meet with an advisor one-on-one. This is so that you can provide your personal circumstances to your advisor in privacy, and so that the advisor can provide you with advice that's tailored to your unique question or circumstance. 

To promote the most seamless experience for students as possible, advisors are assigned by your last name.

To schedule an appointment:

  1. Find the advisor associated with your last name in the table to the right.

  2. Click on your advisor's Shoreline scheduling link.
  3. Select your appointment date & time.
  4. Follow the provided instructions.
  5. Log into Zoom at your scheduled appointment time.

What if my assigned advisor's availability conflicts with my availability?

Our advisors provide individual appointments based on their personal availability. Generally, advising appointments are available Monday through Friday, between the hours of 10:00 AM - 4:00 PM U.S. Pacific Time. 

If your assigned advisor (associated with your last name) is not available during your desired day or time each week, please contact your assigned advisor via email so that they can work with you directly on scheduling.

Advising Team Assignment by Last Name

Last NameS


Scheduling LInk


A, B, D

Ashley Rifkin Schedule with Ashley  
E, K Erik Williams Schedule with Erik  
F, H Madison Motomazie Schedule with Madison  
I, J, M-V Matthew Williams Schedule with Matthew  
W, X, Z Trevor Brandt Schedule with Trevor  
Y Cristina Carney Schedule with Cristina
C, G, L Nikki Hutchinson Schedule with Nikki 


Visit our People Directory if you'd like to get to know more about your advisor and find their contact information!