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Virtual Front Desk Advising

 

Front Desk Drop-Ins

Although OISS is operating remotely, we are still here for you. Before the COVID-19 pandemic, we enjoyed interacting with students at the front desk. We were able to answer students’ general questions, provide immediate support, and get to know our students. To replicate this service and provide a way for students to instantly get in touch with an OISS staff member, our front desk will now operate virtually with Front Desk Drop Ins at certain times (see the schedule below!)

Overview

  1. Review the schedule to see when Front Desk Drop Ins are offered. 
  2. Use the time converter linked in the schedule to verify the time of the session. 
  3. Click this link to enter the Drop Ins zoom room. 
  4. Type general questions into the zoom chat - avoid sharing personal information
  5. Wait for the advisor to answer your question.

When Are Virtual Front Desk Drop-ins Offered?

Time IN OTHER COUNTRY Local U.S. TIME IN SANTA BARBARA  MonDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
Time Converter 7:30 AM   Zoom Meeting (7:30 AM)      
Time Converter 8:00 AM   Zoom Meeting      
  9:00 AM          
  10:00 AM          
  11:00 AM          
  12:00 PM          
  1:00 PM          
  2:00 PM          
  3:00 PM          
Time Converter 4:00 PM Zoom Meeting        
Time Converter 5:00 PM Zoom Meeting Zoom Meeting Zoom Meeting Zoom Meeting  
Time Converter 6:00 PM   Zoom Meeting Zoom Meeting

Zoom Meeting

 
  7:00 PM          

 

What does “Drop In” mean? 

These sessions are called, “Drop Ins” because students do not need to reserve a time or date to attend. No RSVP is required, so students can drop in whenever it is convenient for them.

 

How do I join? 

Use this link to enter the Front Desk Drop Ins zoom room: https://ucsb.zoom.us/j/87465552462 

When students enter the zoom room, their cameras will be off and their audio will be muted. Students will only be able to communicate with the advisor through the zoom chat. The advisor will answer questions audibly or through the zoom chat. 
 

How will questions be answered? 

General questions can be typed into the zoom chat section. The advisor will answer questions in the order in which they are received in the zoom chat. Questions should be answered relatively quickly, but it depends on how many questions are posted in the chat. Please note that all chat submissions are visible to all students in the zoom room and there may be several other students in the zoom room at once. This is a group advising session open to all students. Please avoid putting personal information, such as your PERM number, in the zoom chat. 
 

What questions will be answered? 

We invite students to bring their general questions to a virtual group advising session. A general question is not specific to an individual student; rather, it is widely applicable to many students.

An example of a general question is, “What is required in a Curricular Practical Training (CPT) application?” All F-1 students can be eligible for CPT and the CPT application requirements are the same for all students; therefore, the question is general in nature. An example of a personal question is, “I took a gap quarter and returned to the US with a new initial I-20; am I eligible this quarter for CPT?”

The answer to this question depends on the student’s particular SEVIS record and situation; therefore, this question is personal in nature.

If students begin asking personal questions during Drop Ins, they will be directed to schedule an appointment with an advisor. Appointments with advisors are typically available within a few business days.